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| Issue | CEO Message | Spotlight Article | Book Recommendation | |
| January 2012 | The Outlook for 2012 | Reduce Customer Service Expenses Using Twitter and Facebook By Julie Rains Senior Writer, Wise Bread |
Poke the Box By Seth Godin |
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| Nov/Dec 2011 | How CFOs can Stay Relevant and Add Value | How to Lead In Your Market: The WOW Factor by Bobby Burns, E-Myth Business |
Boomerang: Travels in the New Third World by Michael Lewis |
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| October 2011 | Part 2: Moving From Community Banking 1.0 to 2.0 | Why Customer Experience? Why Now? by Kerry Bodine, Vice President, Principal Analyst, Forrester Research, Inc., |
The Art of the Start by Guy Kawasaki |
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| September 2011 | Moving From Community Banking 1.0 to 2.0 | Getting There Is Half the Fun by Brett King |
The Ultimate Question 2.0 by Fred Reichheld and Rob Markey |
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| August 2011 | Rates Won’t Rise Until 2013 – But Don’t Put Them Out of Your Mind! | An App For That? Five Ways Banks Could Learn From Apple's iPad by DAVID WEIDNER |
It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused by Michael A. Aun |
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| July 2011 | Loan Pricing Models – Are They Worth It? | Consumer Financial Protection Bureau: A New "Cop on the Beat" by Linnea Solem |
The Experience Economy: Work is Theatre & Every Business a Stage by B. Joseph Pine, James H. Gilmore |
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| June 2011 | Is Your Management Team on Track for Tomorrow? | Midyear Review 2011 by Anat Bird, BirdsEye View Newsletter |
Bank 2.0 by Brett King |
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| May 2011 | 5 Actions to Future-Ready Your Board Package | 5 Lessons Entrepreneurs Can Learn From the Navy SEALs by Jeffrey J. Bussgang Flybridge Capital Partners Published May 13, 2011 Blog: www.seeingbothsides.com |
Business Model Generation by Alexander Osterwalder |
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| April 2011 | Qualities of an Effective CFO | Meet Your Four Customers By Walter Dailey |
Tell to Win by Peter Guber |
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| March 2011 | Regulators are the New Boss! How CEOs and CFOs Should Deal with It. |
Sharpen Your Customer Focus by Verne Harnish “Growth Guy“ www.gazelles.com |
Onward: How Starbucks Fought for Its Life without Losing Its Soul by Howard Schultz and Joanne Gordon |
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| February 2011 | CEOs and CFOs: Mastering Strategic Execution in 10 Minutes a Day |
The Heart of Business Strategy: 56* Things That Matter By Tom Peters |
What Got You Here Won't Get You There: by Marshall Goldsmith and Mark Reiter |
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| January 2011 | Bank of the Future: CEO & CFO Boot
Camp Step 1: A Clear Strategy |
Four Essential Qualities Of Great Teams As revealed by decades of research? by Adrian Gostick and Chester Elton |
The Orange Revolution by Adrian Gostick and Chester Elton |
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| November 2010 | What You Don’t Measure, Won’t Happen. A Daily Approach to Improving Branch Performance. | Painful Leadership Question: Are You a Multiplier Or Diminisher? by Verne Harnish “Growth Guy“ www.gazelles.com |
Multipliers: How the Best Leaders Make Everyone Smarter by Liz Wiseman and Greg McKeown |
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| October 2010 | Budgeting and Forecasting: Once Around is Not Enough! | "45 Tips for Mental Toughness and Life Success” By Bedros Keuilian |
Linchpin: Are You Indispensable? by Seth Godin |
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| September 2010 | Making Sense of Incentive Compensation | "Success Lessons from America’s First Family of Football" By John C. Maxwell |
Everyone Communicates, Few Connect by John C. Maxwell |
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| August 2010 | The Secret to Adding 5 Basis Points. | "Compliance: The Wind Beneath My Wings?" By Anat Bird, BirdsEye View Newsletter |
If You're Not First, You're Last by Grant Cardone |
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| June/July 2010 | Take your Board from the Sidelines to the Playing Field. | The End of Community Banking By Sarah Wallace |
Take Their Breath Away: How Imaginative Service Creates Devoted Customers by Chip R. Bell and John R. Patterson |
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| May 2010 | 2010 Regulatory Exams: Your Financial Prep List | "Top 50" "Have Yous" By Tom Peters |
The Little Big Things: 163 Ways to Pursue Excellence by Tom Peters |
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| April 2010 | CFO Checklist: The Now Routine for the New Normal |
Employee Communications in Turbulant Times By Anat Bird, BirdsEye View Newsletter |
Book Recommendation: The Referral Engine: Teaching Your Business to Market Itself by John Jantsch |
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| March 2010 | The 5 Most Dangerous Trends in Community Banking. Are You Falling Prey? |
Creating a Culture of Excellence by Jason Daleyl, Entrepreneur Magazine - March 2010 |
The Little Big Things: 163 Ways to Pursue Excellence by Tom Peters |
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| February 2010 | Taking a Pulse | Nine Things More Important Than Capital by Jim Rohn |
Strength Based Leadership by Tom Rath and Barry Conchie |
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| January 2010 | Ask yourself the right questions--and don't be afraid of the answers. | Don't Hire Employees Who Don't Like People by John Tschohl, President, Service Quality Institute |
Super Freakonomics: Global Cooling, Patriotic Prostitutes and Why Suicide Bombers Should Buy
Life Insurance by Steven D. Levitt and Stephen J. Dubner |
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| November/ December 2009 |
What's Your Attitude? | Excellence in an Instant -- excerpts from One Minute Service by Bruce Loeffler |
One Minute Service: Keys to Providing Great Service Like Disney World by Bruce Loeffler |
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| October 2009 | What's Your Branch Totem Pole? | How to Capture Deposits during the "Is My Bank Safe?" Frenzy by Roxanne Emmerich |
Outliers: The Story of Success by Malcolm Gladwell |
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| September 2009 | Get All Eyes On The Margin (survey) | The Bank Blitz Memo: Crossed-Up Sales Efforts by David Martin, Chief Training Consultant, NCBS www.bankstocks.com |
Inspire by Jim Champy |
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| August 2009 | Avoiding The Budget Fire Drill | Community Bank “GIVE” Awards Accepting Entries Porter Keadle Moore |
The Cult of the Customer by Shep Hyken |
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| July 2009 | Ready for Your Next Bank Exam? | 840 Million Reasons to Celebrate by Tony Hsieh, Entrepeneur.com |
Lone Survivor by Marcus Luttrell |
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| June 2009 | Loan Pricing—Can You Afford To Fly Without Instruments? | Number One Business Question by Verne Harnish www.gazelles.com |
Who's Got Your Back by Keith Ferrazzi |
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| May 2009 | Get Your Board "On Board". | Create A Great Customer Experience The First Step: Change Employee Attitudes and Behaviors by John Tschohl, President, Service Quality Institute |
How The Mighty Fall: And Why Some Companies Never Give In by Jim Collins |
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| April 2009 | It’s Your Job To Manage The Future. | Customer Attrition Drivers And New Tools To Combat Them by Anat Bird, BirdsEye View Newsletter |
Uncommon: Finding Your Path to Significance by Tony Dungy and Nathan Whitaker |
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| March 2009 | The CEO Checklist: Secret Strategy of High Performers | The Bank Blitz Memo: Working it Out by David Martin, Chief Training Consultant, NCBS Bankstocks.com |
The 100 Best Business Books of All Time by Jack Covert and Todd Sattersten |
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| February 2009 | 2009–What Do We Do Now? | How Do You Pick Who’s Got To Go? by Genevieve Ward, The Omnia Group |
Tribes: We Need You to Lead Us by Seth Godin |
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| January 2009 | Become A Skillful Sailor |
National Banking, at a Glance Excerpted from the Georgia Bankers Association State of the Banking Industry Report, Jan. 14, 2009 by David M. Oliver, SVP, Communications & Marketing, Georgia Bankers Association |
Built to Serve : How to Drive the Bottom Line with People-First Practices by Dan J. Sanders |
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| November/ December 2008 |
The Results Are In. 2008 Financial Managers Survey |
The Three Worst Words in Customer Service by Richard Gallagher |
The Fred Factor by Mark Sanborn |
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| October 2008 | Communication is King. | Increasing Deposits Through Awesome Service Stand out against the big banks by John Tschohl, Service Quality Institute Bankstocks.com |
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow and Claus Moller |
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| September 2008 | Budgeting - Food for Thought |
SIMPLIFY YOUR WAY TO REVENUE GROWTH by Anat Bird BirdsEye View Newsletter |
The Breakthrough Company: How Everyday Companies Become Extraordinary Performers by Keith R. Mcfarland |
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| August 2008 | Financial Manager Best Practices. Taking A Pulse. | Calculating Your Bank's Health CBS News, New York |
The Winners Manual: For the Game of Life by Jim Tressel with Chris Fabry |
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| July 2008 | Taking The Mystery Out of ALL. | Win With Customer Ideas by Cord Cooper, Investor’s Business Daily |
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton
Hotel Company by Joseph A. Michelli |
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| June 2008 | Tracking the High Performers. | Culture Eats Strategy For Lunch by Ed Horrell |
What's the Secret: To Providing a World-Class Customer Experience by John R. DiJulius |
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| April/May 2008 | Loan Yield Shock Wave. What Can You Do? |
Liquidity and the Winds of Change For most of your customers, they’re the face of your bank by Jeff Bagby, Regional Examiner, Oklahoma State Banking Department www.BankersOnline.com |
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits by James F. Parker |
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| March 2008 | The FOMC Cut Rates 75 more basis points. Now what? |
Don't Stint on Training Your Most Valuable Employees-Your Tellers by John Tschoh, Service Quality Institute |
The Speed Of Trust by Stephen M.R. Covey |
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| February 2008 | Put The Board On Notice. The Budget For 2008 Is History. |
Pride by Alan Weiss, Ph.D. Balancing Act® monthly newsletter |
Leading for Growth: How Umpqua Bank Got Cool and Created a Culture of Greatness by Raymond P. Davis and Alan Shrader |
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| January 2008 | World Class Customer Service— Is the Investment Really Worth It? |
What Level Of Customer Service Does Your Company Fall Into? by John R. Di Julius III |
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John R. Di Julius III |
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