Books We Recommend
In each edition of our Thinkbank newsletter, we recommend a book that will educate, challenge or inspire community bankers in the daily quest for high performance. Here are a few of our picks. See the full list.
If You're Not First, You're Lastby Grant Cardone At our recent Client Conference, a comment was made that Customer Service might not be as important in the electronic age. I would disagree. Read Chapter 4 regarding personal visits—that is what got us to change our banking relationship. |
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Take Their Breath Away: How Imaginative Service Creates Devoted Customers |
The Referral Engine: Teaching Your Business to Market Itself |
Start with Why |
The Little Big Things: |
Strengths Based Leadership |
Super Freakonomics: Global Cooling, Patriotic Prostitutes and Why Suicide Bombers Should Buy Life Insurance |
One Minute Service: Keys to Providing Great Service Like Disney World |
Outliers: The Story of Success |
Inspire |
The Cult of the Customer |
Lone Survivor |
Who's Got Your Back |
